State Farm® Insurance Agent Mike Chai
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Adrianna Medina
May 31, 2025
5
out of
5
rating by Adrianna Medina
"Norma at Mike Chai's office always helps me out with our account, and she is always super nice and helpful! I have called with address change, renters insurance questions, lofe insurance questions- you name it, and Norma always gets me all the info i need very quickly, and she is so pleasant to talk to on the phone! Top notch customer service!"
candy setzer
May 31, 2025
5
out of
5
rating by candy setzer
"Mike Chai and his Staff are excellent in customer service very helpful. Very patient. We’ve been dealing with this office for many years. My mom & my Son Jacob as well.Also the girl that helped me Norma was super patient friendly fast and efficient got back to me right away whenever I called or emailed with a question. I would highly recommend them to anyone and they even make you feel like part of the State Farm family on holidays and your birthday they send you a card"
We responded:
"Hi Candy. Thank you so much for your wonderful review! I’m thrilled to hear that you, your mom, and your son have had great experiences with my team at Mike Chai State Farm Agency. Norma is great, and I'm glad she provides you with the friendly and efficient service we aim for. I appreciate you being part of my local State Farm office family, and I look forward to continuing to serve you, and your family, for many more years to come!"
Leonor Valdez
May 30, 2025
5
out of
5
rating by Leonor Valdez
"Norma Gonzalez has been a great agent for many years has always gone above and beyond to help me with any questions or changes I need in my policy"
We responded:
"Hi Leonor! Thank you for your wonderful review! I'm glad to hear about your experience with Norma. She is a very seasoned member of my team and is dedicated to helping our customers with any questions they may have or changes they may need with their auto, home or life insurance policies. We’re lucky to have her on board, and we're proud to have you as part of my Mike Chai State Farm Agency family!"
U Medina
May 30, 2025
5
out of
5
rating by U Medina
"This office is one of the best ones I've ever worked with .Anytime I've had an issue or a claim to put in has been so Easy. The staff there is very helpful. Thank you Norma, for everything for your customerservice. I know that I can count on you to take care of all my insurance needs."
We responded:
"Hi U Medina! Thank you so much for your 5-star review! I’m thrilled that you’ve had such a positive experience with our office. It’s great to know that our team has made the process easy for you, especially with Norma’s outstanding customer service. At Mike Chai's State Farm Agency, we are here to take care of all your insurance needs, and we truly appreciate your confidence in us!"
poet 007
May 30, 2025
5
out of
5
rating by poet 007
"Mike Chai and his team have consistently exceeded my expectations with their services. I would especially like to thank Norma Gonzalez, a staff member in the office, for always making any situation easy and clear. Thank you very much, Norma, for consistently following up on my insurance needs and for always going the extra mile for me."
We responded:
"Hi Poet007! Thank you so much for your wonderful review! I’m thrilled to hear that my team and I have consistently exceeded your expectations. Norma is truly wonderful, and I’ll make sure to pass along your kind words to her. At Mike Chai, State Farm Insurance Agency we are here to help with all your insurance needs, and we appreciate your trust in us!"
Valerie Gonzales
May 9, 2025
5
out of
5
rating by Valerie Gonzales
"Christina and Angie have amazing great friendly customer service. The process is quick with in 20 mins"
We responded:
"Valerie, thank you for your wonderful 5-star review! I'm thrilled to hear that Christina and Angie provided you with amazing and friendly customer service at the Mike Chai State Farm Agency. We strive to make the process of getting auto insurance as quick and efficient as possible, so it's great to know we met your expectations. If you need any further assistance, feel free to reach out to us anytime!"
John Fonseca
May 6, 2025
5
out of
5
rating by John Fonseca
"I have been with Mike for over 25 years. The relationship has been great. I have had a couple of claims with Mike and State Farm. Very thorough, informative , efficient and caring. We have a great working relationship and I would and have recommended Mike to others.You and your staff have been remarkable!! Thanks for everything Mike!!!!"
We responded:
"Thank you so much for your incredible review, John! I am thrilled to celebrate you as my 100th reviewer! Your loyalty over the past 25 years means the world to me, and I'm so glad to hear that you’ve had a positive experience with my team over that time, especially during your claims. My team strives to provide educational, thorough, efficient, and caring service, and it's wonderful to know that we’ve met your expectations. Thank you for your recommendations and for being a valued member of our Mike Chai State Farm Insurance Agency family. I look forward to continuing to serve you as your insurance and financial services provider and friend for many more years to come!"
J R
May 2, 2025
5
out of
5
rating by J R
"Norma and Mike are amazing , super helpful and quick to respond."
We responded:
"Thank You JR! I appreciate your 5-Star review! I am delighted to know you have had a great experience with my State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. My team and I are here to help! "
A C
April 30, 2025
5
out of
5
rating by A C
"My wife and I have been clients of Mike Chai for 25 years. That should tell you something about the service. We are grateful for his team, and can say that Norma is exceptional. If you're looking for a State Farm agent, look no further. Call them, and they'll take care of you. My wife says that Norma really feels like a good neighbor. 😊"
We responded:
"A.C. Thank you so much for your fantastic 5-star review! I'm truly grateful for your loyalty over the past 25 years. It’s wonderful to hear that you and your wife have had such a positive experience with our team, especially with Norma. We strive to provide exceptional service and make our clients feel like family. Your recommendation means a lot to us, and we’re always here to take care of your auto and life insurance needs. Thank you for being part of the Mike Chai State Farm family! 😊"
giselle
April 25, 2025
5
out of
5
rating by giselle
"Norma is great! Working with Norma at State Farm has been an absolute pleasure. She’s incredibly knowledgeable, patient, and goes above and beyond to make sure everything is clear and tailored to my needs. She answered our questions, explained coverage options, and just being available when we needed help. Norma made the whole process smooth and stress-free. I feel confident knowing she’s on my side. Highly recommend !"
We responded:
"Hi Giselle! Thank you for your wonderful 5-star review! I am thrilled to hear that working with Norma, to customize your insurance portfolio, has been such a positive experience for you. Her knowledge, patience, and dedication to providing tailored solutions truly do make a difference. I'm glad you found the process smooth and stress-free, and we appreciate your 5-star recommendation! If you ever have any questions or need assistance, please know that we’re here to help! Michael Chai, your State Farm Agent"
Jennifer
April 24, 2025
5
out of
5
rating by Jennifer
"I have been a client of this insurance company for the past year and have had a consistently positive experience. The agent assisting me, Cristina, has been exceptionally attentive, always ready to answer any questions I may have. Communication is seamless—whether by phone or text, they reach out personally and promptly, which makes the process both efficient and reassuring. I truly appreciate the high level of customer service and professionalism she provides."
We responded:
"Hi Jenny! Thank you so much for your rave review! I'm thrilled to hear that you’ve had a consistently positive experience with our insurance services at Michael Chai Insurance Agency. Cristina truly represents us well, and I'm glad you found her attentive and responsive. We value you as a customer and appreciate your recognition of our commitment to seamless communication and professionalism. If you have any further questions or needs, don’t hesitate to reach out! Michael Chai, Your State Farm Agent"
aileny villalobos
April 24, 2025
5
out of
5
rating by aileny villalobos
"Cristina was very helpful and very informative and knowledgeable when i was getting a quote for pet insurance for my dachshund. Would recommend Cristina and state farm pet insurance to anyone i know ! Thank you Cristina!"
We responded:
"Hi Aileny! Thank you for the wonderful review! We're thrilled to hear that you chose to purchase a pet insurance policy for your dachshund with Cristina's assistance. I will definitely pass along your praise for her knowledge and helpfulness! We truly appreciate your recommendation and are here to help with any of your insurance needs. Stop by the office for some swag for your fur baby! Thank you for choosing State Farm and give your dachshund some extra love from us! Mike Chai, your State Farm Agent"
Joey Baratta
April 24, 2025
5
out of
5
rating by Joey Baratta
"Mike’s office has great customer service and always willing to help with any situation. I would recommend them to everyone that I meet. Thanks, Mike."
We responded:
"Hi Joey! Thank you for your wonderful 5-star review! We’re honored by your positive feedback and appreciate your recommendation. We look forward to continuing to provide you with great customer service! If there’s anything else we can do for your insurance needs, just let us know! Thank you for being a valued customer. Michael Chai, Your State Farm Agent"
Mario Medina
April 24, 2025
5
out of
5
rating by Mario Medina
"Norma was great help, very informative, nice, professional and competent. My answers are always answered and she's very attentive with any questions or concerns I have!"
We responded:
"Hi Mario! Thank you so much for your fantastic review! I'm thrilled to hear that Norma has been able to assist you and provide the informative and attentive service you deserve. Your satisfaction is our top priority, and we’re here to help with any questions or concerns you may have about your insurance needs in the future. We appreciate your continued support! Michael Chai, your State Farm Agent"
Fs
March 28, 2025
1
out of
5
rating by Fs
"My claim was started in November. On Thanksgiving. We are now in March. I can never get a hold of anyone on the phone. I tried calling Mike chai’s office direct and Norma is rude and argumentative over the phone. The most unprofessional conversation I’ve ever had. Instead of her just simply looking at the phone records which would show the lack of communication between my adjuster and I, or seeing a claim open since Thanksgiving and feeling like that may be unacceptable , she shouted over me. “It says here someone called you back on the 7th”, which was two weeks prior. It seems like that is an acceptable amount of time to wait for a client in Mike Chai’s office. When I asked to leave a voicemail for Mike Chai she said there’s no voicemail for Mike chai and I have to leave all messages with her. State Farm keeps phone records for exact situations like this, so that they can keep track of phone calls. I used State Farm’s Mitigation company. And they had to let their own office know that work was delayed because they could never get a hold of my adjuster. (I uploaded all of that conversation on the State Farm app) We were temporarily rehoused in February. My contractor submitted his bid. And it has sat on someone’s desk for over a month now. And my family and I will have to move out of the temporary residence with absolutely no repairs done on the house UPDATE Don’t worry everyone. Mike Chai waited until the following week to call me. He said he would write an email to my adjuster. And you know what has happened since said email. ABSOLUTELY NOTHING. Another week wasted. It almost comical. I’m supposed to be out of the temporary rental next week. No work has been started. Can’t even get a call back. For anyone who has had similar situations, after my review I was contacted by a person who has a similar situation and there is a class action lawsuit against State Farm if you need further information please reach out."
We responded:
"Fs, I sincerely apologize for the frustration and inconvenience you’ve described in what you experienced during your homeowner insurance claim. Clear communication and timely resolutions are very important, and I understand how frustrating delays can be. I have reached out to your claim representative to learn more about the status of your claim. I will follow up with you via email and telephone. Mike Chai, your State Farm Agent "
Dennis Welch
March 27, 2025
5
out of
5
rating by Dennis Welch
"Mike chai and team state farm I've had the pleasure of being a client For many years with mikes amazing team Shout out to norma thank u for your your expertise. U r amazing thank u Best experience ever thank you Forever client Dennis"
We responded:
"Hi Dennis! Thank you so much for your kind words and for returning to us! It’s always been a pleasure to assist you, and I’m glad to hear that Norma provided you with the expertise you deserve. Whether it’s auto or life insurance, we’re here to support all your needs. We truly value your loyalty and look forward to continuing our relationship for many more years to come! Thank you for being a forever client! Michael Chai, your State Farm Agent"
Mateo Arias
March 12, 2025
5
out of
5
rating by Mateo Arias
"Mike helped my family and I so much with getting our life insurances in order. Couldn’t have expected a better experience."
We responded:
"Hi Mateo! Thank you so much for your wonderful review! I'm thrilled to have been able to help you and your family get your life insurance program started and in good order. Remember, having State Farm life insurance qualifies you for a bundle discount on State Farm auto insurance policies! If you're interested, I'd be happy to provide you with a quote. Just let me know! Thank you again for the 5-star review! I appreciate you. Mike Chai, your State Farm Insurance Agent"
Maria Sanchez
February 7, 2025
5
out of
5
rating by Maria Sanchez
"Cristina was the absolute best when it came down to finding the perfect policy coverage for my vehicle! I highly recommend her if you’re looking for affordable car insurance!! Super friendly & super helpful!! Thank you Cristina <3 (:"
We responded:
"Hi Maria! Thank you so much for your wonderful review! I'm thrilled to hear that Cristina was able to help you find the perfectly affordable auto insurance policy for your car. She truly goes above and beyond for our customers, and your kind words mean a lot to her and the team. We appreciate your recommendation and look forward to assisting you again in the future! ❤️"
Beasty_turtle3
January 31, 2025
5
out of
5
rating by Beasty_turtle3
"Great rates, best i found and I really like how he talks to you like a human rather than a number. Definitely would recommend 👍🏼"
We responded:
"Thank you Beasty_turtle3 for your rave review! I'm glad you found our auto and life insurance bundle competitive and appreciated my personal approach. Your recommendation means a lot to me! 👍🏼"
Arianna Sides
January 10, 2025
5
out of
5
rating by Arianna Sides
"Cristina was great!! Quick assistance and response getting me a policy"
We responded:
"Hi Arianna! Thank you for taking the time to acknowledge Cristina for her great service. Welcome you to my State Farm family. We appreciate you. "
Rafael Arroyo
December 13, 2024
5
out of
5
rating by Rafael Arroyo
"Thank you Norma Gonzalez. Love your help, thank you for making things easy 🙏"
We responded:
"Hi Rafael, Thank you for updating your comment. Norma is a valuable part of the team. I will let her know of your acknowledgement and thanks. We appreciate you. Michael Chai State Farm Insurance Agency (8/19/24) Hi Rafael, Thank you for your 5 star review for Cristina. I will let her know of your appreciation and help in securing your auto and life insurance needs. Please reach out to us at Michael Chai State Farm Insurance Agency. We appreciate you."
Angeleque Blue
September 3, 2024
5
out of
5
rating by Angeleque Blue
"Was great to work with very flexible got the quote could afford loved it happy with the exceptional customer care I received! you guys are allways the best!"
We responded:
"Hi Angeleque! Thank you for taking the time to leave Cristina your 5-star review. I am glad we were able to customize a plan that worked for you. We look forward to seeing you in the office soon. Warmest Regards. Mike Chai, your State Farm Agent"
Fernando Goncalves
August 20, 2024
5
out of
5
rating by Fernando Goncalves
"Cristina is the Best gave great service, had a great experience made the process easy definitely would recommend"
We responded:
"Thank you for your 5 star review for Cristina. I will be sure to give her your 5 star compliment. We are here to be your one stop resource when it comes to insurance products and education. We appreciate you. Michael Chai State Farm Insurance Agency."
Don T
August 10, 2024
5
out of
5
rating by Don T
"After nearly three decades Mike is always there to answer all questions , inquiries, claims with efficiency and professionalism."
We responded:
"Thank you for your 5 star review Don. It has been a pleasure being your agent. My team and I appreciate you. Michael Chai, your State Farm Agent"
Roy van Broekhuizen
May 29, 2024
5
out of
5
rating by Roy van Broekhuizen
"Very professional and friendly staff, great service"
We responded:
"Thank you for the 5 star review Roy. We appreciate you coming back. "